Return & Refund Policy

Last updated: August 22, 2026

At The IverShop, we want you to be completely satisfied with your purchase. If you are not happy with your jewellery purchase, you may request a return and refund within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Policy

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return:

• The item must be unused and in its original condition.
• The jewellery must be returned with its original packaging, tags, certificates, and accessories, if applicable.
• The item must not show signs of wear, damage, alteration, resizing, engraving, or other modification.
• Proof of purchase or your order number must be provided.

Items that do not meet these conditions may not be eligible for a refund.

2. How to Request a Return

To request a return, please contact us at:

Email: digitaldookan@gmail.com

Please include:

• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Photos of the item, if requested by our support team

Our team will review your request and provide return instructions if your return is approved.

Please do not send an item back before receiving return instructions from us.

3. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise approved by The IverShop, the customer may be responsible for the cost of return shipping.

For items that arrive damaged, defective, or incorrect, please contact us as soon as possible after delivery. We may request photographs or other information to verify the issue.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow your payment provider or bank additional processing time for the refund to appear in your account.

The time required for the refund to appear may vary depending on your payment method and financial institution.

5. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at digitaldookan@gmail.com as soon as possible.

Please provide your order number and clear photographs of the item and packaging. We will review the issue and, where appropriate, arrange a replacement or refund.

6. Non-Returnable Items

The following items may not be eligible for return:

• Items that have been worn or used
• Items damaged after delivery due to customer handling
• Custom-made or personalized jewellery
• Engraved or altered items
• Items that have been resized or modified
• Items returned without their original packaging or required accessories
• Items returned after the 30-day return period

7. Exchanges

If you would like to exchange an item, please contact us at digitaldookan@gmail.com within 30 days of receiving your order.

Exchange requests are subject to product availability and the same eligibility requirements as returns.

8. Sale or Promotional Items

Items purchased during a sale or promotional offer may be subject to the same 30-day return policy unless a different return condition was clearly stated at the time of purchase.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at digitaldookan@gmail.com.

Once an order has been shipped or fulfilled, it may no longer be possible to cancel it. In that case, you may request a return after receiving the order in accordance with this policy.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

The IverShop
Email: digitaldookan@gmail.com
Website: theivershop.space

We reserve the right to refuse a return or refund if the returned item does not meet the eligibility requirements described in this policy.