Shipping Policy

Last updated: August 22, 2026

Thank you for shopping with The IverShop. This Shipping Policy explains how we process, ship, and deliver orders placed through theivershop.space.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been shipped, you will receive shipping information or tracking details where available.

Processing times may be longer during sales, holidays, promotional periods, or periods of unusually high order volume.

2. Shipping Times

Estimated delivery times depend on your shipping destination and the shipping method selected during checkout.

Estimated delivery times begin after the order has been processed and shipped.

Please note that delivery estimates are not guaranteed. Delays may occur due to circumstances outside our control, including carrier delays, weather, customs processing, incorrect shipping information, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• Delivery destination
• Package size and weight
• Shipping method
• Carrier
• Promotional offers

Any free-shipping offers will be subject to the conditions stated on our website or during checkout.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the shipment has been dispatched.

If your tracking information has not updated for an extended period, please contact us at digitaldookan@gmail.com.

5. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you realize that you have entered an incorrect address, contact us as soon as possible at digitaldookan@gmail.com.

We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed or dispatched.

The IverShop may not be responsible for delivery failures, additional shipping costs, or delays resulting from incorrect or incomplete information provided by the customer.

6. Lost, Stolen, or Missing Packages

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location.

You may also contact the shipping carrier directly.

If you still cannot locate the package, contact us at digitaldookan@gmail.com, and we will review the situation and assist where possible.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Contact us at digitaldookan@gmail.com as soon as possible with:

• Your order number
• Photos of the damaged packaging
• Photos of the jewellery/product
• A description of the damage

We will review the issue and determine the appropriate resolution.

8. International Shipping

If international shipping is offered at checkout, international orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are generally the responsibility of the customer.

Customs processing can also cause delivery delays that are outside our control.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

9. Delivery Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, we cannot guarantee a specific delivery date.

Delays may occur because of:

• Severe weather
• Natural disasters
• Carrier disruptions
• Customs inspections
• Public holidays
• Incorrect addresses
• High shipping volumes
• Transportation disruptions
• Other circumstances beyond our reasonable control

We appreciate your patience when such delays occur.

10. Undeliverable or Returned Packages

If a package is returned to us because of an incorrect address, failed delivery attempts, refusal of delivery, or another issue caused by the customer, please contact us at digitaldookan@gmail.com.

Additional shipping charges may apply if the package needs to be shipped again.

Any refund for an undeliverable package will be handled in accordance with our Return & Refund Policy.

11. Multiple Items in One Order

If your order contains multiple products, we may ship the products together or separately depending on product availability, fulfillment requirements, and shipping arrangements.

If products are shipped separately, you may receive separate tracking information.

12. Contact Us

If you have any questions about your order or our Shipping Policy, please contact us:

The IverShop
Website: theivershop.space
Email: digitaldookan@gmail.com

We will be happy to assist you with your order and shipping-related questions.